Privacy Policy

Introduction

xelixor B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xelixor.pro and use our services. Please read this privacy policy carefully to understand our practices regarding your personal data and how we will treat it.

Data Controller

The data controller responsible for your personal data is xelixor B.V., a company registered in the Netherlands with registration number 61498723, located at Marktplein 167, 9783 BD Groningen, Netherlands. For any privacy-related queries, you can contact us at privacy@xelixor.pro or +31 50 201 8682.

Data We Collect

We collect several types of information from and about users of our website and services. The data we collect includes:

• Personal Information: Name, email address, phone number, company name, and job title when you contact us or use our services.
• Technical Information: IP address, browser type, operating system, referring URLs, and other technical information about your device and browsing behaviour.
• Usage Information: Information about how you use our website, including pages visited, time spent on pages, and interaction patterns.
• Communication Data: Records of correspondence when you contact us via email, phone, or our contact forms.
• Marketing Data: Your preferences for receiving marketing communications and your communication preferences.

How We Use Your Information

We process your personal data for various purposes based on different legal bases. Here's how we use your information:

• Service Provision: To provide our e-commerce research services, respond to your enquiries, and manage our business relationship with you.
• Communication: To communicate with you about our services, respond to your requests, and provide customer support.
• Website Improvement: To improve our website functionality, user experience, and service offerings based on usage patterns and feedback.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: With your consent, to send you marketing communications about our services that may be of interest to you.
• Analytics: To understand how our website is used and to improve our services through analysis of user behaviour and preferences.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

• Consent: When you provide explicit consent for specific processing activities, such as marketing communications.
• Contract: When processing is necessary for the performance of a contract or to take steps prior to entering into a contract.
• Legitimate Interests: When we have legitimate business interests that are not overridden by your rights and freedoms.
• Legal Obligation: When processing is necessary for compliance with legal obligations.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets.
• Protection: To protect our rights, property, or safety, or that of our users or others.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Generally, we retain personal data for the following periods: contact information for up to 3 years after last contact, website analytics data for up to 26 months, and marketing data until you withdraw consent or up to 3 years of inactivity. We regularly review our data retention practices and delete or anonymise personal data that is no longer needed.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can request restriction of processing in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local data protection authority.